UPDATE AS AT 13:40PM AEDT 9 MARCH 2025 Statement from a Qantas Group spokesperson “Qantas and Jetstar have resumed operations today to Brisbane, Gold Coast, Sunshine Coast and Ballina. We continue to closely monitor the weather conditions and schedules are progressively building throughout the day. “As a result of flooding at Hervey Bay airport, Qantas […]
Statement from Qantas Domestic CEO Markus Svensson: “The data quoted in the ACCCs report on fare increases for particular routes does not reflect the average fares customers are actually paying. “The data is from the Government’s monthly fare monitoring which expressly states that it does not measure ‘average fares paid by passengers.’ It is a […]
Slot management at Sydney Airport has been the subject of considerable debate recently. It’s an important topic that impacts millions of trips a year, so below we have outlined how the slot system works, how we manage disruption to our schedule and how weather in one port can have a knock-on effect on others. CLICK […]
Qantas continues to review the allegations made by the ACCC and will have more to say once we’ve had that opportunity. Understandably, these allegations have caused significant concern among our customers, our people and the general community. We want to address those allegations as best we can without cutting across the legal process we are […]
Qantas takes these allegations by the ACCC seriously. We have a longstanding approach to managing cancellations for flights, with a focus on providing customers with rebooking options or refunds. It’s a process that is consistent with common practice at many other airlines. It’s important to note that the period examined by the ACCC between May […]