Qantas Responds

On this page we will post information and statements in response to current and breaking issues, and clarify claims made about Qantas in the media.

This content will be refreshed regularly and will also contain Qantas' position on key topics.

  • STATEMENT ON GROUND HANDLING FEDERAL COURT APPEAL

    Qantas will be seeking to appeal the judgment by the Full Federal Court to the High Court. Qantas has always said the decision to outsource our ground handling function was based on lawful commercial reasons in response to the unprecedented impact of the COVID crisis. Prior to the pandemic, Qantas was actively recruiting into its […]

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  • STATEMENT ON CALL WAIT TIMES

    The recent call wait times that our customers have been experiencing are not acceptable. We sincerely apologise to customers who have had to spend so long to speak to someone and we thank them for their patience. No airline’s contact centres were designed to be able to manage the record number of calls and complexity […]

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  • QANTAS GROUP EXEC PAY ALMOST 70% LOWER IN FY21 THAN PRE-COVID

    The Qantas Group has today released its 2021 Annual Report, covering one of the toughest years in its long history. The report provides detailed disclosures on the Group’s performance against a range of financial and non-financial measures, including safety, sustainability and customer satisfaction. As announced at its full year results in August, the Group posted […]

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  • QANTAS RESPONDS TO FALSE CLAIMS FROM REX

    REX CLAIM: Qantas suddenly increased flights on the Melbourne-Sydney routes from February to March 2021 in an attempt to edge them out. FACT: Flights increased on this route from February to March because Melbourne was in lockdown for part of February. The increase in flights was in response to demand rebounding when the city reopened. […]

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  • QANTAS RESPONDS TO THE TRANSPORT WORKERS UNION’S CLAIMS

    UNION CLAIM – These specialist ground handlers are unsafe. FACT – This is not true and ignores the fact they have been safely supporting Qantas’ operations (as well as other airlines) at airports around the country, in some cases for decades. The TWU didn’t have the same level of concern about ground handling aircraft damage […]

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