Qantas Responds

On this page we will post information and statements in response to current and breaking issues, and clarify claims made about Qantas in the media.

This content will be refreshed regularly and will also contain Qantas' position on key topics.

  • STATEMENT ON QANTAS APP ISSUE

    UPDATE FOUR – 4:50PM, 1 MAY 2024 The Qantas app is currently stable and operating normally following an issue with its homepage today. There were two periods today where some customers were shown the flight and booking details of other frequent flyers. This didn’t include financial information, and no customers were able to transfer or […]

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  • LATEST PERFORMANCE DATA SHOWS QANTAS AND JETSTAR RELIABILITY CONTINUES TO LIFT

    Qantas had a significant improvement in punctuality in January, returning to levels that are close to long term averages over the busy school holiday month. Throughout January, 77.8 per cent of Qantas flights (Qantas and QantasLink combined) departed on time, the latest government data released today shows. This was the airline’s best result since February […]

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  • QANTAS RESPONDS TO ISSUES RAISED IN ACTU REPORT ON COMPETITION

    FARES Qantas and Jetstar appreciate the importance of affordable air travel. The fact is airfares have dropped significantly. Government data shows that average fares across the industry have declined from their December 2022 peak. (See graph below) The temporary spike in fares post-COVID reflected reductions in capacity to improve operational resilience following the challenging restart of […]

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  • QANTAS GROUP STATEMENT ON WEARING OF PALESTINIAN FLAG BADGE

    We understand there are strong and opposing views on the current conflict, but there is no room for these to be expressed by our employees in the workplace. Our priority is creating a safe and respectful environment for our customers and all our people. Unauthorised badges can’t be worn by employees and we’ve reminded all […]

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  • QANTAS MOST ON TIME MAJOR AIRLINE FOR 15TH STRAIGHT MONTH

    Qantas has notched up its 15th consecutive month as the most reliable major domestic airline, though a variety of factors meant on time performance in November was below target levels. The latest government data released today shows that Qantas, Qantas and QantasLink combined, (68.1 per cent) was more than 11 percentage points ahead of its […]

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