Qantas acknowledges and accepts the High Court’s decision to uphold two prior rulings by the Federal Court regarding the legality of outsourcing the remainder of the airline’s ground handling function in 2020. The Federal Court originally found that while there were valid and lawful commercial reasons for the outsourcing, it could not rule out that […]
On this page we will post information and statements in response to current and breaking issues, and clarify claims made about Qantas in the media.
This content will be refreshed regularly and will also contain Qantas' position on key topics.
Qantas continues to review the allegations made by the ACCC and will have more to say once we’ve had that opportunity. Understandably, these allegations have caused significant concern among our customers, our people and the general community. We want to address those allegations as best we can without cutting across the legal process we are […]
Qantas takes these allegations by the ACCC seriously. We have a longstanding approach to managing cancellations for flights, with a focus on providing customers with rebooking options or refunds. It’s a process that is consistent with common practice at many other airlines. It’s important to note that the period examined by the ACCC between May […]
Qantas completely rejects the notion that it is “hoarding” slots at Sydney, as the airport has wrongly claimed. In a rule that is common throughout the world, airlines at Sydney Airport are required to operate at least 80 per cent of their allocated slots in order to keep them. Qantas is operating over 90 per […]