KEY POINTS Qantas fully accepts it let customers down during the post-COVID restart, including with high cancellation rates. While mistakes were made by Qantas, the ACCC’s legal case ignores the realities of the aviation industry – airlines can’t guarantee specific flight times. All customers on cancelled flights were offered an alternative flight or refund; there […]

New Perth-Paris flights taking off in July 2024 More than 75,000 additional seats to and from Europe each year Fastest way for West Australians to travel to Paris Partnership with WA Tourism to promote Perth to the world Qantas is adding another direct service between Australia and Europe with the launch of a new route […]

Qantas will depart Sydney for Shanghai this morning, returning to mainland China for the first time in more than three years. The resumption of the Sydney-Shanghai route marks the final international destination to return to Qantas’ pre-COVID network since borders reopened. Flights will initially operate five days per week with an Airbus A330 aircraft, adding […]

The Qantas Group has announced that Rachel Yangoyan will be the new CEO of its regional and charter business, QantasLink. This follows an announcement in June that current QantasLink CEO, John Gissing, would retire in early November 2023. He will take on an advisory role for the next 12 months. Ms Yangoyan has been with […]

Qantas and Alliance Aviation Services Ltd (Alliance) have announced the termination of their May 2022 agreement for Qantas to fully acquire the Australian-based charter operator. Qantas’ acquisition of Alliance was formally opposed by the competition regulator in April 2023. Both companies believe the acquisition would have created customer value without lessening competition in the highly […]