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QANTAS CYBER INCIDENT
Read moreQantas can confirm that a cyber incident has occurred in one of its contact centres impacting customer data. The system is now contained. We understand this will be concerning for customers. We are currently contacting customers to make them aware of the incident, apologise and provide details on the support available. The incident occurred when […]
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QANTAS TO BETTER SERVE AGENTS AND CUSTOMERS THROUGH NEW DISTRIBUTION MODEL
Read moreQantas has today announced a new model for travel agents to access Qantas fares, as the airline continues to invest in its new distribution capabilities to better serve the evolving needs of agents and customers. Launching mid-next year, the new model reflects a global drive towards adoption of IATA’s New Distribution Capability (NDC) technology, which […]
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QANTAS GROUP POSTS STRONG RESULT WHILE DELIVERING FOR CUSTOMERS IN FY24
Read moreThe Qantas Group delivered strong earnings in FY24 while investing in customers, new aircraft, benefits for employees and returns for shareholders. The Group achieved an Underlying Profit Before Tax of $2.08 billion and a Statutory Profit After Tax of $1.25 billion for the year ending 30 June 2024. Overall earnings reduced compared to last year […]
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QANTAS GROUP PROFIT IN 1H24 SUPPORTS CONTINUED INVESTMENT IN CUSTOMERS
Read moreUnderlying Profit Before Tax: $1.25 billion (down 13 per cent) Statutory Profit After Tax: $869 million (down 13 per cent) Statutory earnings per share: 52 cents (down 4 per cent) Net debt: $4.0 billion Additional on-market share buy-back of up to $400 million announced. Fares falling as capacity continues to normalise; restart costs unwinding. Significant […]
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QANTAS GROUP MARKET UPDATE – SEPTEMBER 2023
Read moreThe Qantas Group provides the following update to inform the market of a material increase to investment in customer improvements, continued strength in travel demand and the impact of elevated fuel prices. CUSTOMER IMPROVEMENTS The Group will invest a further $80 million in customer improvements across FY24 in addition to the $150 million previously budgeted, which will be funded from […]