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There continues to be no evidence that any personal data stolen from Qantas has been released but, with the support of specialist cyber security experts, we are actively monitoring.   In an effort to further protect affected customers, the airline has today obtained an interim injunction in the NSW Supreme Court to prevent the stolen data […]

Qantas has begun updating customers on their personal data that was compromised as a result of the cyber incident in one of its call centres last week. The following is an update on the response: Details of compromised customer data  Qantas has progressed its forensic analysis of the customer data in the system that was […]

Qantas is continuing to respond to the cyber incident that resulted in customer data being compromised.  The following is an update on the response to date:   Cyber response  We continue to work with specialist cyber security experts, including to forensically analyse the impacted system.   The investigation to date has reaffirmed:   There has been no further […]

Qantas can confirm that a cyber incident has occurred in one of its contact centres impacting customer data. The system is now contained. We understand this will be concerning for customers. We are currently contacting customers to make them aware of the incident, apologise and provide details on the support available. The incident occurred when […]

Qantas introduces new NDC servicing features, including new live chat support feature, Live Assist Premium NDC benefits released and expressions of interest opening from 1 May 2025 Qantas has announced new enhancements to support the 1 July 2025 launch of its new distribution model, reinforcing the airline’s investment in modern distribution and commitment to improving […]