QantasLink operations upgrade to benefit regional NSW

Sydney | Published on 17th April 2013 at 10:33

QantasLink customers travelling to and from Sydney will soon enjoy exclusive world-class facilities following an upgrade that will see the regional airline move into the Qantas Domestic Terminal, Terminal 3.

Marking a major milestone in Qantas Domestic’s customer focused strategy; the repositioning of QantasLink’s operations will mean more seamless travel experiences for over a million customers each year. Benefits include reduced check-in times, smoother flight connections and improved access to Qantas’ premium lounge and retail offerings.

QantasLink Executive Manager John Gissing said operating QantasLink and Qantas Domestic flights from the same terminal was set to deliver big benefits to business and leisure travellers flying to or from Sydney and beyond.

“With QantasLink in Terminal 3, customers can expect smoother connections between regional, domestic and international services,” said Mr Gissing.

“This means passengers travelling from regional NSW to Sydney with a connecting flight to Brisbane or Melbourne, will no longer need to transfer between terminals to connect to their flights.

Mr Gissing said regional passengers would also have access to Sydney airport’s exceptional Terminal 3 facilities including innovative check-in technology, a refreshed retail and dining precinct as well as premium lounge access.

“Terminal 3’s Faster, Smarter Check-in services will significantly reduce check-in times for QantasLink customers – a huge benefit for the growing number of business travellers between regional areas and Sydney,” he said.

“Our customers using Qantas’ premium lounges, including the Qantas Club and Domestic Business Lounge, will now only be moments from their aircraft.

“Better aircraft gate access and consistent scheduling at Terminal 3 will enhance our customers’ experience, helping get the thousands of customers we fly each week to their destination on time.”

Construction for QantasLink’s gate within Terminal 3 is underway, with the project scheduled for completion in the second half of 2013.