You searched for Customer Experience
  • Australia Post and Qantas Freight renew agreement to support eCommerce growth

    Australia Post and Qantas have today announced an expanded domestic and international air freight agreement to support the growing demand for parcels. Marking nearly a century of partnership between the two brands, it will benefit online shoppers and businesses across Australia by increasing capacity and providing greater network flexibility to meet customer expectations. The seven-year […]

    Read more
  • QANTAS REWARDS FREQUENT FLYERS IN PROGRAM OVERHAUL

    Qantas Frequent Flyers will soon pay significantly less fees for international reward flights, have access to more seats and enjoy more rewards for earning points on the ground as part of the biggest overhaul to the airline’s loyalty program in its 32 year history. Representing a $25 million investment, the changes will improve how members […]

    Read more
  • QANTAS LAUNCHES ‘POINTS PLANE’ EXCLUSIVE FLIGHTS FOR FREQUENT FLYER REDEMPTIONS

    Qantas has announced the first of a series of dedicated Frequent Flyer redemption flights across its network with seats only available to members redeeming Qantas Points. The inaugural Points Plane will be an Airbus A380 operating from Melbourne to Tokyo (Narita) on 21 October 2019, with Qantas Frequent Flyers able to book seats from Thursday […]

    Read more
  • QANTAS UNVEILS DESIGN OF NEW FIRST CLASS LOUNGE IN SINGAPORE USING VIRTUAL REALITY

    Qantas is using virtual reality (VR) in the development of its new First Lounge at Singapore Changi Airport, which is set to open at the end of 2019. Industrial designer David Caon and his team have created an immersive virtual reality representation of the design concept, providing a better way for Qantas to preview and […]

    Read more
  • NEW QANTAS RESEARCH REVEALS WHAT CUSTOMERS REALLY WANT ON ULTRA LONG-HAUL FLIGHTS

    Stationary exercise bikes and virtual reality relaxation and entertainment are among several features Qantas customers are suggesting for futuristic long-haul flights. The new research, captured late last year in conjunction with Sydney University’s Charles Perkins Centre, is being conducted as Qantas prepares to conquer the final frontier of global commercial air travel, with world first […]

    Read more