STATEMENT ON QANTAS APP ISSUE

Sydney | Published on 1st May 2024 at 10:18

UPDATE FOUR – 4:50PM, 1 MAY 2024

The Qantas app is currently stable and operating normally following an issue with its homepage today.

There were two periods today where some customers were shown the flight and booking details of other frequent flyers.

This didn’t include financial information, and no customers were able to transfer or use the Qantas Points of other frequent flyers.

We have processes in place to make sure that customers were not able to board flights using the boarding pass of another customer and there were no reports of this happening.

We sincerely apologise to all customers impacted and continue to monitor the Qantas app closely.

UPDATE THREE – 12:10PM, 1 MAY 2024

We sincerely apologise to customers impacted by the issue with the Qantas app this morning, which has now been resolved.

Current investigations indicate that it was caused by a technology issue and may have been related to recent system changes.

At this stage, there is no indication of a cyber security incident.

The issue was isolated to the Qantas app with some frequent flyers able to see the travel information of other customers, including name, upcoming flight details, points balance and status.

No further personal or financial information was shared and customers would not have been able to transfer or use the Qantas Points of other frequent flyers. We’re not aware of any customers travelling with incorrect boarding passes.

UPDATE TWO – 10:15AM, 1 MAY 2024

We’re urgently working to resolve the issue impacting the Qantas app this morning and we sincerely apologise to our customers who have been impacted.

We’re investigating whether this issue may have been caused by recent system changes.

We recommend that customers log out and log in to their Qantas Frequent Flyer account on the Qantas App. Please also be aware of social media scams at this time.

We’ll continue to provide more information as soon as we can.

UPDATE ONE – 9AM AEST, 1 MAY 2024

Qantas is investigating reports of an issue impacting the Qantas app this morning.

We will provide more information as soon as possible.