Qantas statement

Published on 10th October 2023 at 20:32

Media reports that Qantas is charging customers exorbitant fares to flee Israel are completely wrong.

Qantas does not fly directly to Israel. Some customers have booked flights to and from Israel on our partner airlines via All of these customers can get a refund if they no longer wish to fly or we will waive the change fees if they want to move flights. This is subject to seat availability on other flights.

Customers who are trying to leave Tel Aviv and are having difficulties with flights can contact us to discuss alternatives.

We understand these are distressing and challenging circumstances. We have been in contact with the Department of Foreign Affairs and Trade and offered support for Australians in Israel.

Further information

Qantas started work on this policy on Sunday and it was in place on Monday morning. Media reports that this was changed after media calls on Tuesday afternoon are wrong.