There continues to be no evidence that any personal data stolen from Qantas has been released but, with the support of specialist cyber security experts, we are actively monitoring.  

In an effort to further protect affected customers, the airline has today obtained an interim injunction in the NSW Supreme Court to prevent the stolen data from being accessed, viewed, released, used, transmitted or published by anyone, including by any third parties.  

We want to do all we can to protect our customers’ personal information and believe this was an important next course of action. 

Qantas continues to work closely with the Australian Federal Police, the National Cyber Security Coordinator and the Australian Cyber Security Centre to thoroughly investigate this criminal activity.    

Last week Qantas contacted the 5.7 million affected customers outlining the specific fields of their personal data that were compromised. No credit card details, personal financial information or passport details were stored in the compromised system and therefore have not been accessed. There continues to be no impact to Qantas Frequent Flyer accounts. Passwords, PINs and login details were not accessed or compromised. 

Advice to customers  

Affected Customers can continue to access the dedicated support line on 1800 971 541 or +61 2 8028 0534. This service remains available 24/7 and customers have access to specialist identity protection advice and resources through this team.  

We are aware of increased reports of scammers impersonating Qantas. We recommend customers remain alert for unusual communications claiming to be from Qantas or requesting personal information or passwords.   

Qantas will never contact customers requesting passwords, booking reference details or sensitive login information.  

Media Enquiries: Qantas Media: +61 418 210 005 / qantasmedia@qantas.com.au