Qantas’s operational performance has continued to improve towards pre-COVID levels, with flight delays, cancellations and mishandled bag rates all falling in the first two weeks of September.
On time performance has improved from 52 per cent of flights on time in July, to 67 per cent in August and 71 per cent from 1-14 September.
Flight cancellations also reduced to just 2 per cent during the month so far, down from 7.5 per cent in June and 4 per cent in August. The current figure is below pre-COVID levels.
Mishandled bags are at 6 per 1000 passengers overall and at 5 per 1000 for domestic – which is at pre-COVID levels. There has been an increase in the average number of bags being checked in per passenger compared to pre-COVID, reflecting the strong rebound in leisure travel.
Performance will be tested in coming weeks with school holidays, long weekends and football finals driving high levels of demand at peak times. Customers are encouraged to arrive at the airport at least 90 minutes ahead of the scheduled departure time for domestic flights and three hours ahead for international flights.
With baggage services normalising, customers are encouraged to check-in bags to stay within their carry-on baggage allowances and avoid boarding delays that can be caused by overhead baggage Tetris, despite our crew’s skill in this area.
Key statistics 1-14 September:
This continued improvement is driven by several factors, including:
Performance data up to 14 September 2022: