Media Releases
Qantas and Jetstar named two most reliable major domestic airlines
Published on 19th September 2014

New data from the Bureau of Infrastructure, Transport and Regional Economics (BITRE) shows Qantas and Jetstar beat out both their respective major domestic competitors to deliver the best on-time departures and arrivals for the month of August.

Taking out both first and second position on the major domestic airline leader board, Qantas Group management put the impressive month’s work down to their team’s dedication to serving customers.

Qantas Domestic Chief Executive Officer Lyell Strambi said Qantas was committed to being the most reliable and punctual airline for the over 300,000 customers that fly with the airline each week.

“When you’re travelling as often as some of our customers, we know your time is precious. Our staff work hard to make sure our customers meet their deadlines, make their meetings and get home to their families,” said Mr Strambi.

“We have been the most on-time major domestic airline for five years in a row, and that’s because all our employees are focused on safety, reliability and punctuality.

Qantas mainline proved to be the most reliable major domestic airline with three times less cancellations than its direct competitor overall.

On key east-west routes, (Sydney-Perth, Melbourne-Perth and Brisbane-Perth routes) Qantas achieved a result of 84.7 per cent in departure performance and 87.5 per cent in arrival performance compared to its competitor 76.9 per cent and 82.6 per cent.

Qantas also had the strongest combined punctuality recorded on competitive east coast services between Sydney, Melbourne and Brisbane – one of the busiest air corridors in the world.

Jetstar has continued to steadily improve its on time performance and finished August as the second most dependable of all the major domestic airlines.

Jetstar Australia and New Zealand CEO David Hall said he was pleased that more than 80 percent of its flights took off as scheduled in every month of 2014.

“We’ve worked hard to improve punctuality this year while still operating the tight schedule that is key to lower fares,” Mr Hall said.

“It’s fantastic to see more and more of our customers reaching their destination right on time.

“We’re proud to be the most punctual low fares carrier in Australia and during the past two months we’ve also beaten the second largest premium carrier for both on time departures and arrivals.

“Everyone at Jetstar is focused on maintaining this improved performance as we know punctuality is one of the most important drivers of customer satisfaction.”

For the eight months ended August 2014, Jetstar has dispatched 83 per cent of flights on time compared with its low fares competitor’s 76.5 per cent.

Domestically, for August 2014, the Qantas Group (Qantas, QantasLink and Jetstar) averaged a departure record of 85.5 per cent and an arrival record of 84.4 per cent, with its competitor airline group recording 80.9 per cent and 80.4 per cent respectively. The Qantas Group also recorded fewer cancellations.

Qantas Domestic recorded 87 per cent in on time departures and 85.9 per cent in arrivals with Jetstar recording 82.3 per cent in on time departures and 83.8 per cent in arrivals.


© The Official News Room of Qantas Airways Limited ABN 16 009 661 901