Qantas has recorded the best on time performance in departures and arrivals for every month for the financial year 2013/14, ahead of any other major domestic airline.
According to data from the Bureau of Infrastructure, Transport and Regional Economics (BITRE), it is the fifth consecutive year the airline has succeeded its competitors in both arrivals and departures and the eighth consecutive year more Qantas passengers have enjoyed arriving on time.
Qantas Domestic Chief Executive Officer Lyell Strambi said punctuality is one of the leading reasons customers choose to fly with Qantas, so the airline is committed to reaffirming that decision every time they board a Qantas plane.
“We celebrate results like this not because it looks great on paper and we’re ticking boxes but because it means we’re delivering a premium reliable service for our customers.
“A record like this comes from the efforts of so many people right around Qantas from baggage handlers, catering, engineers, pilots, cabin crew and more. It is their determination to deliver a service customers can rely on that makes Qantas the number one choice.”
Mr Strambi said that while the company is facing a number of pressures the airline continues to focus on its customers.
“Our operational performance has never been stronger. We will continue to put our customers first and invest in their experience as we always have.”
Qantas’ on-time arrivals for financial year 2013/14 was 4.7 per cent above its nearest rival equating to over 5,000 more on-time flights for its customers. The airline also experienced the least amount of cancellations.
Qantas saw success on its key east-west routes too (Sydney-Perth, Melbourne-Perth and Brisbane-Perth routes), achieving a result of 84.0 per cent in departure performance and 84.1 per cent in arrival performance compared to the nearest competitor 82.9 per cent and 81.2 per cent.
The same leading trend occurred on competitive east coast services between Sydney, Melbourne and Brisbane with Qantas leading 86.4 per cent in departures and 82.8 per cent in arrivals to the nearest competitor’s 83.3 per cent and 78.7 per cent.