Qantas and Jetstar have posted the best on-time performance results in the business and leisure segments during the first quarter of 2014.
Qantas’ first quarter performance led the major domestic airline market with 90.0% for on-time arrivals and 90.8% for departures, continuing the airlines strong punctuality record.
Qantas’ reputation as the most punctual major domestic airline was cemented in 2013 when the airline led the competition in 12 out of 12 months of the year.
It was the first time Qantas, or any other airline, had been able to lead by that margin and also marked the fifth year in a row Qantas had recorded the best results.
This year is already looking promising for the airline with strong first quarter results, including having had the best monthly result for on-time flight arrivals and departures for any major airline in more than a decade.
Qantas Domestic Chief Executive Officer Lyell Strambi said despite pressures on the airline group, our operational performance has never been stronger.
“Qantas is committed to delivering a premium reliable service to our customers each and every time they travel with us,” Mr Strambi said.
“Qantas’ punctuality record is one of the leading reasons Qantas customers continue to fly with us.
“Our punctuality in addition to our fleet of aircraft, superior network, frequencies, lounges and frequent flyer program, are why we continue to be the best for business and premium travellers.”
Jetstar also led its low fares competitor during the first quarter of 2014 with 84.8% for on-time arrivals and 84.1% for departures.
Jetstar Australia and New Zealand CEO David Hall said he was pleased the airline had delivered its best first quarter on-time performance result since 2010.
“We know that punctuality is critically important to our customers and this year we’ve challenged our team to deliver improved on-time performance,” Mr Hall said.
“We’ve taken a good look at all the factors affecting our on-time performance and subsequently improved boarding procedures and refined our schedule.
“These changes combined with the commitment and dedication of all our team members underpins the strong improvements we’ve seen so far in 2014.
“We’re seeing improved customer satisfaction flowing on from this increased reliability.”
Jetstar’s improved performance means some 3,000 more flights departed on-time than was the case at this stage in 2013.
Jetstar Airways operates up to 6,000 domestic flights a month to 19 destinations across Australia. With a fleet of more than 70 aircraft, Jetstar is Australia’s largest low fares carrier.
On-time performance charts – sourced from BITRE data