Shanghai | Published on 21st November 2014 at 9:31

Chinese travellers have voted Qantas as having the “Best Cabin Crew” in the 2014 iDEALShanghai Awards.

Qantas Country Manager China, Andrew Hogg, in Shanghai to accept the award, said the awards – judged by more than 100,000 people in Shanghai across all categories, and evaluated by a jury of reporters, columnists and lifestyle writers – confirmed that Qantas customers were experiencing the highest levels of service.

“The Qantas experience starts from the moment our customers step onboard, with our crew focused on providing them with the warmth and attentive hospitality that Australia is renowned for,” said Mr Hogg.

“This award is testament to the hard work of our crew who are committed to providing our customers with a truly personalised travel experience.”

“Customer satisfaction ratings for Qantas International have this year reached record levels. All the feedback tells us that our customers appreciate the fantastic service provided by our people, and this award further demonstrates they have never been more satisfied with their experiences with Qantas.”

Qantas continues to invest in both training and technology to deliver a better and more responsive customer service. Cabin crew utilise a dedicate application on iPads, the RED app, which allows them to access customer information such as frequent flyer status, onward connections or even something as specific as favourite type of wine or the customer’s birthday.

“This technology, combined with ongoing training, has made a remarkable difference on our crew being able to provide customers with the most seamless journey possible,” added Mr Hogg.
Qantas remains committed to serving the Chinese market, and continuing to provide award-winning service.

This week, the airline announced a new joint venture with China Eastern which, subject to regulatory approval, will support the growing travel links between China and Australia. Coordination will deliver substantial benefits for Qantas customers, through:

  • the co-location of both carriers’ operations in Terminal 1 at Shanghai International Airport, which will cut transit times by about an hour, open up a better range of onward connections and provide more choice;
  • improved schedules and coordination times; and
  • improved products such as a joint lounge and streamlined check-in facilities in Shanghai

Qantas operates daily return services from Shanghai to Sydney with A330 aircraft.
This award coincides with the week of Qantas’ 94th birthday, and follows a number of recent announcements Qantas has made to enhance the experience for its customers travelling internationally:

− In January 2015 Qantas’ first refurbished international A330 aircraft with new Business Suites will take to the skies on key routes between Asia and Australia, offering fully-flat beds with seats which can recline from take-off through to landing.

− The Economy cabins on all international A330s will be fitted with a next-generation model of the award-winning Recaro seat.

− From 1st March, 2015 Economy customers travelling from Shanghai to Australia will enjoy a wider choice of meals including a locally-inspired dish, fifty per cent larger servings, faster service with the launch of a new dining experience for Economy customers

− Qantas is implementing a new and improved inflight entertainment program giving customers more choice and variety, as well as more regular and in-depth news coverage as a result of its new partnership with Sky News, Foxtel and Fox Sports
− We continue to add and refresh Chinese content in the Foreign Movie and TV categories and are committed to providing Chinese subtitles on an increasing number of Premiere movies