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  • Qantas Wi-Fi to get a workout with Foxtel, Netflix and Spotify on board

    Qantas customers on Wi-Fi enabled domestic flights will be able to watch their favourite shows, avoid missing out on live sport and listen to almost any song they like, with Foxtel, Netflix and Spotify coming on board to provide content in 2017. With speeds up to 10 times faster than conventional inflight Wi-Fi, Qantas will […]

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  • Qantas launches chat bot concierge to give customers travel inspiration

    Qantas has today launched Qantas Concierge, a Facebook Messenger bot that gives customers personalised travel inspiration. The launch of the bot is part of Qantas’ strategy to give customers faster responses and more relevant information through easily accessible channels. Kristin Carlos, Qantas Head of Digital and Entertainment said Qantas Concierge will be an evolution of […]

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  • Qantas introduces Premium Lounge Entry

    Qantas has today announced it will introduce Premium Lounge Entry – a new airport departure experience for eligible Qantas customers departing from Brisbane Domestic Airport. Opening in line with the new Qantas Business Lounge at Brisbane Domestic Airport in early March 2017, Premium Lounge Entry will offer eligible customers a dedicated check-in area, bag drop, […]

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  • Alan Joyce opinion piece – Fare’s fair on criticism of Australia’s airlines

    Over the past couple of days, we’ve heard some pretty sensational claims from the lobby group
    Choice accusing airlines of treating customers unfairly. Those are serious allegations – so it’s worth putting some facts back in the story.

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    Qantas customers are a step closer to experiencing world-leading inflight Wi-Fi, following the successful hardware installation on the trial aircraft last week. The Boeing 737-800 aircraft (registration VH-XZB) has re-entered commercial service, but will operate for a few months without the Wi-Fi being available. In the meantime, Qantas and technology partner ViaSat will do a […]

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